As a customer who relies on delivery services to receive important items, I expected professionalism, efficiency, and timely communication. Unfortunately, my experience with Speedaf Ghana, the company responsible for handling AliExpress shipments in Ghana, has been nothing short of a nightmare. I’m sharing my story as a warning to anyone considering using their services, especially business owners who depend on reliable delivery systems for their inventory.
It all began when I ordered a high-importance microchip from AliExpress.
According to the tracking and shipment details, the item was supposed to arrive in Accra and be dispatched to my collection point in Gbawe-Mallam. Speedaf Ghana was responsible for handling the shipment. However, despite there being no error in my shipping address, my parcel, which arrived in Accra on July 16, 2024, was somehow sent all the way to Wa, in the Upper West Region—691 kilometers from Accra. To make matters worse, the item was signed off as delivered by someone named Ben (contact: 0546110418), who I later discovered was a dispatch rider for Northway Commerce Hub, a private delivery company in Wa that works as a delivery agent for Speedaf Ghana.
When I called Ben, he confirmed that the parcel was in Wa, even though the tracking information falsely indicated that it had been delivered. I was shocked and frustrated—how could an item be marked as delivered when it hadn’t reached me? After speaking with Ben, I reached out to Speedaf Ghana via Instagram (@speedafghana_), and as expected, they took whooping 23 days to respond to my message!—an unacceptably long delay for such an important issue.
Eventually, I managed to get the contact details for Northway Commerce from Speedaf Ghana’s customer service line (030 824 9100). When I contacted Northway Commerce, they acknowledged the mistake and assured me that my item would be returned to Accra within a week. Two weeks passed, and there was still no sign of my parcel. When I checked the tracking information, it still showed that the item had been delivered in Wa.
I called Speedaf Ghana again and spoke to a representative named Evelyn. She promised to follow up with me on Monday but never did. Frustrated, I returned to Instagram to contact Speedaf once more. After yet another delay, they gave me a new WhatsApp number (059 606 5850) to contact for updates. The person I spoke to on WhatsApp gave me empty promises, claiming the issue had been forwarded to their operations team, who would contact me. I never received any such contact.
At this point, I had enough. I even requested that they send my parcel directly to the Gbawe-Mallam location so I could pick it up myself, but they kept lying, telling me that the operations team had been trying to call me, which was completely false. After another week of frustration, I asked for a refund. Instead of addressing my request, they gave me yet another WhatsApp number (057 377 8378). When I tried calling, the line was busy and unresponsive.
The lack of communication, accountability, and professionalism from Speedaf Ghana has been deeply frustrating. Their customer service is not only unresponsive but deceptive, providing false promises and wasting my time with endless delays. As someone who values timely and reliable service, I would strongly advise anyone—especially business owners who depend on accurate deliveries—to stay far away from Speedaf Ghana. Their careless handling of my shipment and their failure to resolve the issue after weeks of back-and-forth has shown me that they do not prioritize customer satisfaction.
If you’re considering using Speedaf Ghana for your shipping and delivery needs, I urge you to reconsider. Based on my experience, they are one of the worst freight and cargo companies in Ghana. You can view the tracking details of my shipment for further verification here. Don’t let Speedaf Ghana ruin your business or personal deliveries like they did mine.
